Our area of expertise includes large mixed-use developments that have both residential and commercial units, as well as smaller developments which are solely residential. Our client portfolio includes Residential Management Companies, Right to Manage Companies, Freeholders and Property Developers.
No matter your requirements, CPM is here to tailor and deliver on a property management solution to suit you!
Our approach is client-led; we listen to our clients’ needs and ensure a client-focused, transparent, and personalised approach to block management. CPM prides itself on its exemplary customer service, professionalism, and experience in property management. We strive daily to remain innovative, on point and forward-thinking in our approach as well as adapting and looking for new ways to improve our company’s efficiency and excellence for the services our clients receive.
We believe communication is the key to our success and maintaining a high level of service. You can easily reach our team anytime during business hours by either phone or email. We can meet clients on-site or at our offices located at Central Docks, on Liverpool’s waterfront. We operate a 24 hour, 365 days a year call-out service to cope with any emergencies which may occur.
Cash flow is vital for the smooth running of any building. Our team will prepare service charge budgets and issue service charge demands in accordance with your leases. Each building we manage has a separate bank account for complete transparency on income and expenditure. We appoint independent chartered accountants to prepare year-end service charge accounts and issue year-end certificates, which detail all expenditure throughout that year.
We also operate a robust debt collection service that ensures leaseholders comply with their lease. Should there be the need that any account requires legal action we work with specialist solicitors who act against leaseholders and charge any costs directly to the debtor.
One-size-fits-all? No, we know that each block will have varying requirements, so we are happy to adapt our reporting and arrear procedures to meet your needs.
We provide advice and instruct reports on your behalf that deal with the increase in legislation involved in block management. These reports comply with recent legislation and are carried out for Health & Safety, Fire Risk Assessments, EWS1 reports and any other, where applicable.
At CPM we know how important the upkeep of a building can be. If communal areas are not maintained it can not only have a negative effect for residents, but also have negative effects on the rental and saleability of properties within the development. To make sure buildings are maintained to the highest standard we carry out monthly inspections and report our findings to our clients on a regular basis.
All our sites have 24/7 support, and we operate a strict, vetted supplier list by only working with contractors who we know and trust. This allows us to provide the highest level of service to our clients whilst making sure they are getting value for money.
As part of our commitment to good customer service and transparency, we provide a secure leaseholder web portal which provides annual budgets, financial statements, legal notices, agendas, property insurance documents, property manager site inspection reports, service charge details and much more. In other words, our leaseholder portal provides accessible information at your fingertips.
We are very experienced at taking over developments from other managing agents. We know the problems that can arise, and we can quickly get a development back to its best and make sure it is financially secure.
|Regular Site Visits|
|Supervision of service contracts|
|Responding to leaseholders/residents’ day to day enquiries|
|Health & Safety and Fire Risk Assessment Compliance|
|On-site staff management|
Repairs & Maintenance
|Management of maintenance contracts|
|Assisting and managing Section 20 (major) works|
|Out of hours’ emergency repair line|
Accountancy & Financial Control
|Preparation of service charge budgets|
|Issuing of service charge demands in accordance with the lease|
|Liaising with independent chartered accountants for preparation of year end service charge accounts|
|Preparation of service charge year end certificates|
|Use of a separate client account detailing all income and expenditure|
|Processing and payment of supplier invoices|
|Clear, accurate and timely financial reporting|
Administrative & Legal
|Company secretarial duties|
|Control of lease requirements|
|Arranging building insurance|
|Arranging and attending AGM/leaseholder meetings|